Privacy Policy

Kovena (kovena.nl)
Last updated: 28 September 2026

Kovena, trading under the name Kovena, respects your privacy and processes your personal data solely in accordance with the General Data Protection Regulation (GDPR). In this privacy policy, we explain what data we collect, why, and what your rights are.

2. What data we process

Depending on how you use our webshop, we may process the following data:

First and last name
Billing and delivery address
Email address
Telephone number (if provided)
Payment details (processed via our payment service provider)
Order and purchase history
Technical data such as IP address, browser type and browsing behaviour on our website

3. What we use your data for

We process your data for the following purposes:

Processing and delivering your order
Handling payments
Communication about your order and customer service
Sending newsletters and offers, only if you have signed up for them
Improving our website and services
Complying with legal obligations, such as the tax retention requirement

4. Legal basis for processing

We process your data on the basis of:

Performance of the contract (so that we can deliver your order)
Legal obligation (such as record-keeping and retention requirements)
Consent (for example, for our newsletter; you can withdraw this at any time)
Legitimate interest (such as improving and securing our webshop)

5. Sharing with third parties

We do not sell your data to third parties. We only share data with parties that are necessary to provide our services, including:

Our webshop platform (Shopify)
Our payment service provider, for handling payments
Delivery services, for delivering your order
Our email platform, for sending messages you have consented to

Where necessary, we enter into data processing agreements with these parties. They may only use your data for the agreed purposes.

Please note: check that the service providers listed above match the services you actually use, and amend as necessary.

6. Retention period

We do not keep your data for longer than necessary for the purposes for which it was collected, or as required by law. For tax records, a statutory retention period of seven years applies.

7. Cookies

Our website uses cookies to function, to improve your experience and to analyse website usage. On your first visit, you can set your preferences. You can always delete or disable cookies via your browser settings.